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Guide to conducting a remote online session.

What Is a Remote Meeting?

A Remote Meeting / Video Conference uses video and audio connections to offer our meetings online. This type of meeting is used to connect to parties located in different areas of the Country or unable to attend our offices. Remote meetings used to lack the personal feel of a face-to-face meeting, but technology is now much more stable and reliable (with a decent Internet connection) it can become an alternative or a preferred option where travel, time or health constraints are relevant.

Video Technology

There are a variety of remote software Platforms offered and free to download.

We offer the following FREE platforms for Remote Meetings using:-

  • Zoom (Preferred Option)

Available on any iOS or Android phone/tablet.

Your email address is required

  • Skype

Available on any iOS or Android phone/tablet.

Your Skye username, telephone and email address is required

  • FaceTime

Only available on iOS

Your mobile telephone number is required

Your email address is required

Remote Meetings

Prior to any remote meeting  taking place, an agreed software platform will be identified.

Our experienced Coordinators will then schedule a convenient date and time for both parties, sending a confirmation e-mail for you to accept. They will request the relevant contact information from you.

Due to the current circumstances (home working and children being home schooled) we are arranging for sessions to be scheduled to take place for 1 hour. The Mediator will then limit their preparation of documentation following the meeting to half an hour.

Prior to the remote video meeting you will be provided with:

  • Our Guide to a Remote Online Session
  • Agreement to Mediate for remote video meetings


  • Addendum Agreement to Mediate for remote video meetings which is in addition to the Agreement to Mediate you have already signed

Please read and understand the documentation provided prior to the remote video meeting taking place. It is essential that all participants to remote meetings agree to, accept and adhere to these terms. Please therefore print (if emailed) and sign the Agreement to Mediate or Addendum to Agreement to Mediate to confirm you accept and understand the terms. Please then screen shot or scan the signature page and email this to PRIOR TO YOUR MEETING. Alternative,  please email us confirming your name, that you have received the Agreement to Mediate or Addendum to Agreement to Mediate and you agree, accept and will adhere to these terms.

Private Paying Meetings

If you are Privately paying for our services, we can only accept payment by way of card for all Remote Sessions.

Payments will be required PRIOR to your remote meeting taking place.

As we have indicated in the current circumstances we are arranging remote Mediation Meetings for 1hour, with the Mediator limiting preparation of post meeting documentation to half an hour.  If alternative arrangements are required, in your circumstances, this will be discussed with you.

In advance of your remote meeting a payment of £216 inclusive of VAT will be required

1 hour remote meeting:


Plus 30 minutes preparation of post meeting documentation:


VAT at 20%




We will arrange for our Accounts Department to contact you in advance of the remote meeting to take payment from you. They will contact you via telephone. You will be asked for your card number, expiry date and security code.  You will receive a receipted invoice by post or email following the remote meeting.

Be prepared to confirm your identity at the beginning of the session by answering some security questions.

Successful Remote Video Meetings

Here are a view hints on tips on getting the most out of Remote Video Meetings

  • Meetings are confidential and are not to be recorded (we will explain if there are any professional exceptions to this)
  • Be prepared for a two to three second delay
  • Be prepared for connection issues including the initial connection
  • Always treat a remote meeting as you would a face to face meeting
  • Ensure your location is confidential, quiet and background noise is minimal
  • Ensure you are on your own. Please let us know in advance if you will need a  e. support worker, interpreter etc
  • Keep body movements to a minimum
  • Keep good eye contact at all times
  • Speak clearly
  • Allow time for each person to finish what they are saying ( avoids distortion)
  • Avoid distractions such as eating, drinking, using your phone

By agreeing to participate and arranging a remote/online video MIAM meeting with ourselves you are agreeing to comply with the following:-

  1. You will not create any electronic, video or audio record of the mediation;
  2. You will not make or allow any live or deferred video or audio relay of the mediation to others;
  3. Only the participants to the mediation and those who have signed the agreement to mediate will be present in the room used by each participant during any mediation session.
  4. You will not attempt to contact the Mediator directly utilising remote/ online video methods without a prearranged meeting.

Going to mediation really helped my situation and sorted things out, I believe in a much quicker and easier way. The mediators I dealt with were very helpful in the sense of giving us all the information and making sure we understood clearly before making any decisions by ourselves

The Law Society
Resolution Mediator
Family Mediation Council Badge
Midlands Dove are Accredited Family Mediators
Midlands Dove have been accredited the Family Law Advanced Badge